Terms of service

If a package is lost in the mail, it is the customer’s responsibility to contact their postal carrier. If a package is lost or stolen, you must file a report with your local post office before contacting us and send proof of the report. Replacement of lost packages is judged on a case-by-case basis. Chelly Park is not responsible for lost, stolen, or delayed orders. Any and all “return to sender” packages due to a faulty address, undeliverable address, or business closure are the responsibility of the customer to pay additional fees in order to reship.

If the customer provides an incorrect shipping address and the order has already been shipped before you reach out, Chelly Park is not liable for replacing the order. It is the responsibility of the customer to provide a correct shipping and billing address.

By placing an order, you agree to these terms in full